Returns & Exchanges
Thank you for shopping with Compass Rose Boutique!
We take great pride in the quality and value of the merchandise we offer and hope you absolutely love your purchase.
If something doesn’t work out, we gladly accept eligible merchandise for store credit or exchange. Returns must be initiated within 14 days of receiving your order.
Item Condition: Items must be in new, unworn, unwashed and unaltered condition with original tags attached. Merchandise with makeup, perfume or other fragrances, pet hair, smoke odors, stains or other signs of wear will not be accepted.
Final Sale: Items marked FINAL SALE are not eligible for return or exchange.
In-Store Pickup Orders: The 14-day return window begins on the date you are notified that your order is ready for pickup. After this 14-day period, the merchandise becomes final sale.
Store Credit: Approved returns will be issued as store credit in the form of a digital gift card sent to the email address associated with the original order. Original shipping charges and any applicable return shipping fees are non-refundable.
Please allow up to 14 business days after your return is received for processing.
Refunds to the original form of payment are not issued unless there was an error on our behalf.
We stand behind our merchandise and want to make it right if something arrives damaged or defective.
If you believe you received a damaged or defective item, please submit a claim through our return/exchange portal within 3 days of receiving your order. Photos may be required when submitting your claim.
Damaged or defective merchandise may need to be returned to Compass Rose Boutique for inspection before a refund, replacement or other resolution is issued. If the item is found to be free of damage or defects, it will be handled according to our standard return policy.
Claims submitted more than 3 days after delivery will not be eligible for our damaged/defective merchandise process.
We are not responsible for damage resulting from wear, improper care or handling, or incorrect sizing.
Variations in color caused by screen settings, lighting or photography are not considered merchandise defects.
If you believe you received an incorrect item, size or color, please submit a claim through our Returns & Exchanges Portal within 3 days of receiving your order so we can correct the issue.
Claims submitted more than 3 days after delivery will no longer be eligible for return or replacement as an incorrect-item claim.
FINAL SALE
Below are categories in which your items will be FINAL SALE:
- Bodysuits
- Earrings
- Gift Cards
- Hats + Hair Accessories
- Intimates + Adhesive Bras
- Sale Items
- Sunglasses
Compass Rose Boutique has the right to refuse an item being returned if deemed conditions have not been met. If any returns do not meet these requirements, you will be contacted via email and the items will be returned to you at your expense.
Return Methods
Online and in-store purchases may be returned or exchanged at our brick-and-mortar location.
Simply bring your eligible merchandise to the store within the applicable return window, and we’ll be happy to process your return for store credit or an exchange.
Items must meet all return eligibility requirements, including having their original tags attached. Items with tags removed will not be accepted.
A government-issued ID may be required when processing a return. This information is used solely to help prevent return abuse and is not sold by Compass Rose Boutique.
START YOUR RETURN WITHIN 14 DAYS
Returns must be initiated within 14 days of receiving your order through our Returns & Exchanges Portal.
IF YOU PURCHASED RE:DO
If you purchased Re:Do Free Unlimited Returns for Store Credit or Exchange at checkout, there is no additional cost to return eligible merchandise.
Once your prepaid return label is issued, your package must be scanned by the carrier within 7 days to qualify for free return shipping. After 7 days, the free return shipping benefit expires. If your return is accepted after this deadline, an $8 return shipping fee may be deducted from your store credit.
Please note: Purchasing Re:Do does not make FINAL SALE merchandise eligible for return or exchange.
IF YOU DID NOT PURCHASE RE:DO
You can still submit your return through the same Returns & Exchanges Portal. An $8 return shipping fee will be deducted from your store credit to cover the prepaid return label.
AFTER WE RECEIVE YOUR RETURN
Once your return has been received and approved, your store credit will be emailed to the email address associated with your order. Please allow up to 14 business days for your return to be received and processed.
Original shipping charges and return shipping fees are non-refundable.
PREFER TO USE YOUR OWN LABEL?
You may return your package using your own insured, trackable shipping method to:
Compass Rose Boutique
2523 S Queen St
York, PA 17402
Please include your order number and email address inside the package so we can identify your return and issue your store credit.
To exchange an eligible item, visit our returns and exchanges portal.
You can exchange your item for a different size or color, or select a different item and pay any price difference at checkout.
Your exchange item will be shipped after we receive your original item back. Once your exchange ships, you’ll receive a confirmation email with tracking information.
Return labels are valid for 7 days from the date they are issued. If you purchased Re: Do Free Unlimited Returns & Exchanges, your package must be scanned by the carrier within those 7 days to qualify for free return shipping. After the 7-day deadline, the free return shipping benefit expires and an $8 return shipping fee may apply.
We highly recommend adding Re:Do at checkout!
If something in your order doesn’t work out, Re:Do gives you free return shipping for store credit or exchanges on eligible merchandise.
Your return must still follow our regular return policy, including the 14-day return window. Once your prepaid return label is issued, your package must be scanned by the carrier within 7 days to receive the free return shipping benefit. After 7 days, an $8 return shipping fee may apply.
Please note: Purchasing Re:Do does not make FINAL SALE merchandise eligible for return or exchange.
Didn’t purchase Re:Do at checkout?
No problem! You can still submit your return or exchange through our Returns & Exchanges Portal. An $8 return shipping fee will apply.
All sale items, gift cards, earrings, hats, hair accessories, bodysuits, intimates, hosiery, sunglasses and adhesive bras are FINAL SALE.