In the Know Sweater

• Orders $75+ (pre-tax) qualify for free ground shipping.
• Orders that do not qualify for free shipping will incur a flat rate shipping fee of $7.
• Orders placed prior to 12pm EST on business days are normally shipped the same day.
• Orders placed after 12pm EST are normally shipped the following business day.
• Orders placed after 12pm EST on Saturday will not ship until Tuesday.

For all information regarding shipping, please click here.

If you do not absolutely love your purchase, we will gladly issue store credit for the value of any approved merchandise within 14 days from possession of your order. 

For in-store pickup orders, we will gladly issue store credit for the value of any approved merchandise within 14 days from notification that your order is in store and ready for pickup. After this 14 day period, the items become final sale.

For all details on our return policy, please click here.

For exchanges of the same or different item, please visit our returns & exchanges portal. The portal will allow you to select a new size or color of your original item or a different item and pay the difference (if there is any).  We will ship out the newly selected item once the return package shows movement using the prepaid return label.